Advice, to enable you to enjoy an I+I rug for a long, long time

1. On receiving an I+I rug, check first that it has not been damaged in any way during transportation, look for bumps or holes in the cardboard box and check that the cardboard box is perfectly dry. We use special reinforced cardboard boxes to transport our rugs, but occasional accidents can happen. Check carefully your carpet, the reference, the colour and the dimension. Despite the intensive quality control on our part prior to shipment, possible faults can escape to our attention. Faults must be communicated immediately.

2. The rugs are for indoor use only, avoid use in damp areas as basements, bathrooms and kitchens.

3. All our rugs are either handwoven or handknotted. Variation in sizes are possible by up to 5%. This depend on factors that cannot be foreseen, connected with the tension of the looms and weather conditions at the time of manufacturing. Consider this when ordering a customized size. Never take a measure wall to wall, rather leave some space to allow for a slightly larger size of rug.

4. Our rugs are mostly dyed by hand and slight variations in colour are possible. When ordering a rug consider your sample as a reference starting point, but not necessarily the exact reference of your final rug colour. Variations of colours depend on moisture, humidity, heat and are not always predictable.

5. When you open the box and unroll the rug leave it to breathe for some time in order to regain its beauty and flatten perfectly. It may take up to tens days for a rug to flatten completely.

6. Exposure of natural fibres, viscose and polyester to direct sunlight can result in colour fading. Rugs placed in daylight areas must be turned often.

7. Avoid putting heavy weights on your carpet. If the fibres are stifled for a long period of time, it will be difficult for them to regain their natural beauty. Besides that it might occur a difference of colour between the carpet and the covered area. Avoid furniture with sharp edges as glass or metal, or use felt protection between rug and furniture.

8. Our rugs are usually lined with backing, but we also recommend that you use non-slip underlays. This reduces slipperiness, helps the rug to breathe and avoids any possible humidity on the floor.

9. When moving furniture on the rug put a heavy cardboard or a protective material between the two to avoid unnecessary pressure.

10. Your rug has been manufactured by skilled craftsmen under protected control. It has its individual peculiarities being made entirely by hand. Remember that each rug is a unique piece. When ordering rugs at any distance of time you will not get exactly the same rug. Colours and dimensions may vary slightly. You should not consider this a defect, but part of the intrinsic value of the product.

11. Vacuum your rug regularly with a good vacuum cleaner. Do not use a rotating head cleaner or a brush, or beater bar, as these can damage the pile. Looking after your rug will prolong its life.